Shipping policy
Shipping Policy
FRANTZEN ATELIER ships handcrafted handbags from Peru to selected international markets.
Order Processing
Orders are typically processed within 2 to 5 business days after payment confirmation.
Because our pieces are handmade and produced in limited quantities, processing times may vary during high-demand periods, holidays or collection launches.
Shipping Destinations
We currently ship to selected markets, including Peru, the United States, Canada and countries within the European Union.
If your country is not available at checkout, please contact us at support@frantzenatelier.com before placing an order.
Shipping Times
Estimated shipping times vary depending on destination, carrier availability and customs processing.
Estimated delivery windows:
• Peru: 2 to 7 business days
• United States and Canada: 7 to 15 business days
• European Union: 10 to 20 business days
These timelines are estimates only and may be affected by customs, carrier delays, weather conditions, local holidays or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout, when available.
If a shipping rate is not available for your location, please contact us before placing your order.
International Duties and Taxes
International orders may be subject to import duties, taxes, customs fees or brokerage charges imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
FRANTZEN ATELIER is not responsible for delays caused by customs procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
FRANTZEN ATELIER is not responsible for orders delayed, returned or lost due to incorrect or incomplete addresses.
If you notice an error in your shipping information, please contact us immediately at support@frantzenatelier.com.
Lost, Delayed or Damaged Packages
Once an order has been handed to the shipping carrier, delivery times and handling are managed by the carrier.
If your package is significantly delayed, lost or arrives damaged, please contact us at support@frantzenatelier.com with your order number and any relevant photos or tracking information.
We will review the case and assist you with the next steps whenever possible.
Order Tracking
When tracking is available, you will receive tracking information by email after your order has shipped.
Contact
For shipping questions, please contact us at: