Terms of service
Terms of Service
This website is operated by FRANTZEN ATELIER. Throughout the site, the terms “we”, “us” and “our” refer to FRANTZEN ATELIER. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given us permission to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our website.
Products and Availability
FRANTZEN ATELIER offers handcrafted crochet handbags produced in limited quantities. Because our pieces are handmade, slight variations in texture, shape, color or finish may occur. These variations are part of the artisanal nature of each product and should not be considered defects.
We reserve the right to limit the quantities of any product we offer and to discontinue products at any time.
Prices and Payments
All prices are listed in USD unless otherwise indicated. Prices are subject to change without notice.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, pricing errors or availability issues.
Order Information
You agree to provide current, complete and accurate purchase and account information for all orders placed through our store.
FRANTZEN ATELIER is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Shipping
Shipping times and costs may vary depending on destination, carrier availability and customs procedures.
International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country. These charges are the responsibility of the customer.
Returns and Refunds
Returns and refunds are handled according to our Returns and Refunds Policy. Please review that policy before placing an order.
Intellectual Property
All content on this website, including images, product names, text, branding, design elements and visual materials, is the property of FRANTZEN ATELIER or used with permission.
You may not copy, reproduce, distribute, modify or use any content from this website without our written permission.
Accuracy of Information
We make every effort to display product information, colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately represent product colors.
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.
Third-Party Services
Our store may use third-party services for payments, shipping, analytics, email communication or other business operations. These third-party providers may have their own terms and privacy practices.
Limitation of Liability
FRANTZEN ATELIER shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website, products or services.
Nothing in these Terms of Service limits rights that cannot be excluded under applicable consumer protection laws.
Changes to These Terms
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Continued use of the website after changes are posted constitutes acceptance of those changes.
Legal Business Information
FRANTZEN ATELIER is the commercial name used for this online store, available at frantzenatelier.com.
The website and business operations are administered by ZEVALLOS FRANTZEN KARLA MARYE, a natural person registered in Peru for business and tax purposes.
Tax Identification Number / RUC: 10755208413
Commercial activity: online retail sale of handcrafted handbags, handwoven bags, fashion accessories, and related products.
Country of registration: Peru.
Customer support and business contact:
support@frantzenatelier.com